Agenda

The agenda will cover the latest capabilities of IT, Customer Service and HR Service Management workflows with over 20 sessions including customer success stories.

You will also have the opportunity to connect with ServiceNow experts in our Tech Summit basecamp.

IT Service Management and Operations

09:30 - 10:00
Registration and Coffee
10:00 - 10:15
Service Management Summit Opening
10:15 - 11:00
Transform the IT experience through AI-powered user journeys
11:00 - 11:15
Coffee Break
11:15 - 12:00
Customer Presentation
12:00 - 13:15
Lunch
13:15 - 14:00
Make IT a proactive business partner with AIOps
14:00 - 14:15
Coffee Break
14:15 - 15:00
Customer Presentation
15:00 - 15:30
Coffee Break
15:30 - 16:30
Keynote - Digital Transformation and the Future of Work
16:30 - 22:00
Drinks & Networking

HR Employee Service Delivery

09:30 - 10:00
Registration and Coffee
10:00 - 10:15
Service Management Summit Opening
10:15 - 11:00
Employee Workflow - SN
11:00 - 11:15
Coffee Break
11:15 - 12:00
Customer Presentation
12:00 - 13:15
Lunch
13:15 - 14:00
Simplify Employee Lifecycle Events through Enterprise Workflows
14:00 - 14:15
Coffee Break
14:15 - 15:00
Customer Presentation
15:00 - 15:30
Coffee Break
15:30 - 16:30
Keynote - Digital Transformation and the Future of Work
16:30 - 22:00
Drinks & Networking

Customer Service Management and Engagement

09:30 - 10:00
Registration and Coffee
10:00 - 10:15
Service Management Summit Opening
10:15 - 11:00
Modernizing Customer Service for the Digital Economy
11:00 - 11:15
Coffee Break
11:15 - 12:00
Customer Presentation
12:00 - 13:15
Lunch
13:15 - 14:00
Delight customers with proactive, end-to-end service
14:00 - 14:15
Coffee Break
14:15 - 15:00
Customer Presentation
15:00 - 15:30
Coffee Break
15:30 - 16:30
Keynote - Digital Transformation and the Future of Work
16:30 - 22:00
Drinks & Networking
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